بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ
Thursday.
Early morning again today. Dropped my wife off at her office but then today ku suruh ya balik ikut kakanya since its the last day of training and aku takut masa atu dragging tia.
Seriously, guys, I cannot get enough of this view hahahaha. Kira one kind of self-achievement, well a Lil bit. Honestly, kalau kan di compare dengan pangkat with other trainers aku bah yang paling randah but somehow kana pilih jua ku jadi trainer. Alhamdulillah.
Just sharing some of the activities that we did in the morning and the afternoon. Well more like a group photo hehehe.
Our handsome and very helpful IT guy, Nawi. His team went all out for their meal service. Meal service is one of the activities to be done during the training. They will be 4 meal services of which each team will choose which meal service time they wanted to do.
The meal service is one of the exercises to show the importance of a good customer service experience. To improve your customer service experience. First, you need to develop your own signature customer service experience which will be then improved over time by listening to feedback from customers as well as creating SOPs. Hence why there was a massive difference from the first meal service to the last due to managing customer expectations by listening to the feedback and so on.
Here a good example of doing the extra mile on your customer service. When we gave out the instruction, each group is going to be assessed base on their customer service only as the food was provided by the logistic partner.
From here on, each team will create a one-of-a-kind customer service experience where each team has to think outside of the box. What sort of extra services and such. Hence when I mentioned earlier, although the first meal service team is maybe lacking in many aspects. It can be used as a vital piece of data tracking to gather feedback which can be used as a standard minimum level for customer service experience.
Coming back to the photos above, the nasi goreng was the meal provided by Radisson where else the piece of brownies served with rose petals was provided by the meal service team. By doing so, what was originally a simple meal has been elevated to bespoke service. Hence, it created an emotional experience whereas customers felt special. Just a Lil bit of tweaking can make a big improvement. As an example just being a Lil bit attentive, a Lil bit knowledgeable, and courteous can go a very long way.
The lunch that I really enjoyed. Those meatballs are delicious and the cake just tops an excellent meal.
A group photo with all the trainee and floaters who joined us today. This was an amazing experience. Ngalih but amazing nonetheless.
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