Saturday 30/11/2019

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Last day of November.

Kemarin udah ni my Wife bertanya if aku mau singgah sekajap pagi ani untuk mengambil egg tarts ani. You know what tadi bah aku atu terkajut meliat the sign. Rupanya it's Ruby's egg tarts. All this while ku pikir yg di Selayun ani tah Suria Egg Tarts. Ah Well now that i have been corrected. So guys i really do recommend kamu mencuba their egg tarts sedap.

Alhamdulillah after i dropped off my Wife at her office. Taus tah ku ke Eco Park. Like i said in my previous post 3 km will be the minimum standard no matter how tired i am. And today was no different lalah ku yang banarnya. Didn't had a good sleep last night but ku soldier on saja today. In Shaa Allah next week ku cuba hit 4 km.

Next up breakfast at Rahmat's Restaurant, Gadong. Been awhile jua ku kemari ani. I always enjoyed the food here.

From Gadong then i went all the way to Kiulap for a hair cut. Perasaan ku alum jua panjang bah rambut ku atu. Nganya ialah kan kalau udah jenis rambut yg capat tabal cam aku. Mau nda mau mesti jua awal di trim or else ada tah yg menagur tu kang.

Actually lapas aku bagunting atu aku kan taus ke Jerudong to do the laundry. Then i i thought ah screw this i'm goin home. Miang udah rasa badan.

So lemme story story u guys lah tentang gambar di atas ani. Bilanya aku atu keluar dari bilik mandi. Then ada udah anak dua org ani di luar. Then kalau kamu liat first photo atu. That would be Kaka doing. Andang Kebiasaannya kalau kami berkunci pintu ada tu ya memasukkan barang under the door kalau kami lambat membukai pintu. Then the rest was just them being clingy sal aku kan berjalan.

Afternoon errands. Banyak bah hal ku ahhh. Yth ni ke Bsb ke TAP. Membayarkan saving my Wife. Then taus mamam di GJ. Jgn hairan ada nasi lemak. Ngam ada Asian Taste di bangunan PGGMB and they let me dine in di GJ as long as membali minuman.

Sonya being a bitch again. My A/C compressor needs replacing. Cost me 600 bucks. Haven't got the money yet. Nahan tah dulu.

Kes sasak so before balik umah baiktah bawa minum dulu.

Before kami balik KB. Mendulur dulu the girls being clingy with me.

It's good to be back home in KB and to spent the weekend with my family.

WADi

Friday 29/11/2109

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Friday and day two of training.

Nda jua awal banar ku sampai pasalnya aku over slept and it was already 7 when i woke up. Sekali bila ku sampai opis nampak ku Hj Sam. He told me naik sekajap lah since training started at 8.30 am. 

When i entered our office and looked at the pantry i was like wow! 

Then mengaut tah ku taus sedikit. Nda jua ku makan banyak since later on ada jua food during training. Then nda batah atu si Asarol masuk. Then nda batah atu ramai tia org masuk menyanyikan lagu birthday untuknya. Hahahahhaha org yg planning cuti during birthday. Kana jua eh advance birthday surprise kah kah kah.

Happy birthday Bro! Bisai ku mengambar dari atas atu. Nda nampak buncit paot kah kah kah.

Day two of training begins and if kamu kan tau apa title training kami and who is the trainer. Nah yatah udah ni.

Nya my colleague. Light saja guys aa breakfast tani today. Sekali our Singaporean trainer bersuara. If you guys called this light then i wonder what's a heavy lunch will look like hahahaha.

Post solat Jumaat. Naik ku kajap ke opis since afternoon session started at 2.15. Alhamdulillah ampit jua kan cendol aa.

Afternoon session begins. And alhamdulillah i must say and comment on our trainer. He is a funny guy. At times i thought eh am i in a training or a stand up comedy. But despite his funniness the guy is very serious with his work. And he is one guy who don't hold his thoughts. Hence kalau kamu nda paham his sarcasm you guys won't understand how serious he is. And with that alone i respect him. You can joke around but despite the joke it was full of messages.

I told my Wife that i need to wind down a bit before reaching home. So i stopped by Nadj Restaurant, Sengkurong just having a quite moment for myself.

WADi

Thursday 28/11/2019

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Thursday and another busy few days for me. I was nominated by my Manager to be a part of team whose going to create the blueprint for DARe's customer service experience. So this should be interesting, i hope.

So kalau udah tahu hari ani going to be quite a long one mestilah tani makan breakfast dulu kah kah kah.

Biasalah standard kalau udah hari hari ke penghujung minggu. Memang awal pagi udah panuh ni dengan tempahan pie yang mother in law sediakan since early morning.

Too sleepy so i told my Wife to get me some coffee. Kenot tahan eh need something to help me focus.

I think i can share a bit about our training ani aaa. Okay do u guys ever notice kalau kamu ke hotel or ke bank and then cara their staff attending kitani mcm cara percakapan durg and then kelakuan durg apa nampak terlatih? Well this is the same blueprint training yang kami buat. Meaning to say kami cuba create our customer journey the moment durg masuk ke opis kami. Cemana cara kami menyapa durg. Cara mendengar, berbual dan sebagainya. Even to the point the wording yang akan durg gunakan pun akan kami pikirkan.

Kedua dengan menggunakan blueprint ani kami can pin point di mana pain point customer kami. Pain point ani ertinya where usually timbul kekeliruan or frustation. So in a way it helps to figure out how to better things. Kalau dpt di ubah or diperbaiki then we will improve it. Nganya kekadang apabila ianya bersangkut paot dengan policy apa or sesuatu yg nda dpt di ubah then we need to figure our a way to minimize the pain points.

Batah nda ku kejumpaan kawan ku ani. Yatah when i saw her ku gtau bangga ku kau ah sal mau turun ke bandar hahahaha.

Ada ada saja dari ayat melukis ani pun boleh jadi anagram bah hahahahaha.

Lunch time was provided so alhamdulillah. Awal atu susah hati ku udah cam makin ahir kami ani kana release. Panya lunch was provided no wonder lahhhhhhhhhhh.

Cake lagi? Hahahahaha org nya terkajut pasalnya kan last Monday during team huddle udah kana celebrate all the October and November babies. Panya ada lagi individual cake. Ceh kawan ku c Musdi nada cake this year. Sian ya.

Afternoon session continues.

It was half past five when we were release. And by this time my brain was already cam eh lalah ku eh. So i texted my Wife let's go for dinner. Don't bother cooking stuff for me.

Alhamdulillah we had our dinner di Pondok Sari Wangi, Sengkurong. 

WADi

Wednesday 27/11/2019

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Wednesday.

A short one saja today as i spent most of my morning doing work since my Assistant Manager nada today. So i have to cover for him hence nada masa ku kan membuat onar yang membolehkan aku kongsikan di blog ani. Just a few gambar of kami makan dinner saja would suffice lah aa.

WADi