بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ
Thursday and another busy few days for me. I was nominated by my Manager to be a part of team whose going to create the blueprint for DARe's customer service experience. So this should be interesting, i hope.
So kalau udah tahu hari ani going to be quite a long one mestilah tani makan breakfast dulu kah kah kah.
Biasalah standard kalau udah hari hari ke penghujung minggu. Memang awal pagi udah panuh ni dengan tempahan pie yang mother in law sediakan since early morning.
Too sleepy so i told my Wife to get me some coffee. Kenot tahan eh need something to help me focus.
I think i can share a bit about our training ani aaa. Okay do u guys ever notice kalau kamu ke hotel or ke bank and then cara their staff attending kitani mcm cara percakapan durg and then kelakuan durg apa nampak terlatih? Well this is the same blueprint training yang kami buat. Meaning to say kami cuba create our customer journey the moment durg masuk ke opis kami. Cemana cara kami menyapa durg. Cara mendengar, berbual dan sebagainya. Even to the point the wording yang akan durg gunakan pun akan kami pikirkan.
Kedua dengan menggunakan blueprint ani kami can pin point di mana pain point customer kami. Pain point ani ertinya where usually timbul kekeliruan or frustation. So in a way it helps to figure out how to better things. Kalau dpt di ubah or diperbaiki then we will improve it. Nganya kekadang apabila ianya bersangkut paot dengan policy apa or sesuatu yg nda dpt di ubah then we need to figure our a way to minimize the pain points.
Batah nda ku kejumpaan kawan ku ani. Yatah when i saw her ku gtau bangga ku kau ah sal mau turun ke bandar hahahaha.
Ada ada saja dari ayat melukis ani pun boleh jadi anagram bah hahahahaha.
Lunch time was provided so alhamdulillah. Awal atu susah hati ku udah cam makin ahir kami ani kana release. Panya lunch was provided no wonder lahhhhhhhhhhh.
Cake lagi? Hahahahaha org nya terkajut pasalnya kan last Monday during team huddle udah kana celebrate all the October and November babies. Panya ada lagi individual cake. Ceh kawan ku c Musdi nada cake this year. Sian ya.
Afternoon session continues.
It was half past five when we were release. And by this time my brain was already cam eh lalah ku eh. So i texted my Wife let's go for dinner. Don't bother cooking stuff for me.
Alhamdulillah we had our dinner di Pondok Sari Wangi, Sengkurong.
WADi
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