Tuesday 09/02/2021

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Tuesday.

Seperti biasalah guys aaa since its a Tuesday memang kami akan berkeraja di SPARK or KB. So ku introduce lah c Waliy makan arah kadai kuey teow nyaman di Tutong town hehehe. Alhamdulillah nda pandai menghampakan makan di sini ani.

My view for the whole morning. Kalau kan ikutkan nda plang perlu ku full time di sini ani hehehehe well atu sajalah yang ku mau cakapkan saja sini ani.

Light lunch di sini saja alhamdulillah ampit jua meja walaupun awal atu pack!

Since esok will be our turn to conduct the training. So the team wanted to check the items and such. Hence balik2 ku dari KB naik ku lagi ke opis pasalnya need to double check on everything. All the props and what not. Lalah bui!

And so balik dari opis taus ku ke Kiulap to get my hair cut. Well kana andam lah ku taus hahahaha terbalik bah sepatutnya selepas training but ani nda eh hahahaha. Well, you do need to look well groomed to be a trainer. Nda ja.

Then taus fetched my wife dari umah and had our dinner di KTM Sengkurong. Tired!

W

Wednesday 10/02/2021

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Wednesday. Hari yang ditunggu-tunggu and yang membari kami luan kabak-kabak. Mcm even malamnya dalam group chat kami tiga org mcm nda bertidur bah kami aaa ingau kan this morning.

Mua nervous but orang sebalah ku nyaman tidur hahaahaha. This photo was taken when kami otw ke opis my wife.

Bukan kaleng-kaleng guys, I mean udah ku di DARe barutah ku merasa ada parking reserved specifically untuk namaku di hotel. Mcm bukannya parking reserved for DARe but for me haa haa haa tawa bangga haa haa haa! Sekadar! 

It was still empty when I arrived. Phew kira a good thing lah tu. Mun nya trainee plang dulu sampai kira inda professional tu eh.

And the training begins hehehehehe. Honestly, kami gagar ni pasalnya most of the trainee yang attend ani is our colleagues yang close dengan kami hence boh gagar eh.

Skipping straight to lunchtime. Too bad no buffet but just a packed meal that was served to us. Not all bad though, as I have to admit I really enjoyed the lunch meal.

As for my wife since aku shared my lunch arah kedia. So kedia pun shared her lunch. Wah boleh tahan lah.

And of course, I need to tapao some cakes for my wife. Awu di shared arah nya kemudian nda ditapaukan marah tia baa haha.

And the afternoon session begins. And alhamdulillah despite a few hiccups here and there. Day one does run smoothly.

W

Thursday 11/02/2021

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Thursday.

Early morning again today. Dropped my wife off at her office but then today ku suruh ya balik ikut kakanya since its the last day of training and aku takut masa atu dragging tia.

Seriously, guys, I cannot get enough of this view hahahaha. Kira one kind of self-achievement, well a Lil bit. Honestly, kalau kan di compare dengan pangkat with other trainers aku bah yang paling randah but somehow kana pilih jua ku jadi trainer. Alhamdulillah.

Just sharing some of the activities that we did in the morning and the afternoon. Well more like a group photo hehehe.

Our handsome and very helpful IT guy, Nawi. His team went all out for their meal service. Meal service is one of the activities to be done during the training. They will be 4 meal services of which each team will choose which meal service time they wanted to do. 

The meal service is one of the exercises to show the importance of a good customer service experience. To improve your customer service experience. First, you need to develop your own signature customer service experience which will be then improved over time by listening to feedback from customers as well as creating SOPs. Hence why there was a massive difference from the first meal service to the last due to managing customer expectations by listening to the feedback and so on.

Here a good example of doing the extra mile on your customer service. When we gave out the instruction, each group is going to be assessed base on their customer service only as the food was provided by the logistic partner.

From here on, each team will create a one-of-a-kind customer service experience where each team has to think outside of the box. What sort of extra services and such. Hence when I mentioned earlier, although the first meal service team is maybe lacking in many aspects. It can be used as a vital piece of data tracking to gather feedback which can be used as a standard minimum level for customer service experience.

Coming back to the photos above, the nasi goreng was the meal provided by Radisson where else the piece of brownies served with rose petals was provided by the meal service team. By doing so, what was originally a simple meal has been elevated to bespoke service. Hence, it created an emotional experience whereas customers felt special. Just a Lil bit of tweaking can make a big improvement. As an example just being a Lil bit attentive, a Lil bit knowledgeable, and courteous can go a very long way.

The lunch that I really enjoyed. Those meatballs are delicious and the cake just tops an excellent meal.

A group photo with all the trainee and floaters who joined us today. This was an amazing experience. Ngalih but amazing nonetheless.

W

Friday 12/02/2021

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Friday.

Thank god it's a holiday today after a somehow felt like a long few days. Being able to relax a Lil bit was very welcoming indeed.

Apparently, one of my nieces is getting engaged today. Nganya nda kami ramai kana panggil. So nda tah ku rasa bersalah nda datang hahahaha nantitah saja time durg kawin.

One of the errands that I needed to settle was sending my baju for work. Sandi batah di dalam kereta bah barutah ada masa kan menghantar. Actually bukannya nada masa but nda barat.

Then next errand singgah di Euro Fabric, Serusop. Membari malas ni kemari. Why? Membari sasak bah and if you want to find out. Just read along.

My wife mencari kain untuk di match kan dengan kainnya untuk hari raya.

And as usual, she loves taking her sweet time going through the kains. Hence, why I just sat on the sofa and wanted to doze off hahaha.

Ni yang ku sasak ah. My wife nda jadi membali last last rasa bersalah aku plang tah yang membali kain untuk hari raya. Toinggggzzzzzz.

Ending the night enjoying a hot cuppa and hot muffins at Coffeebean, Beribi.

That was a good Friday!

W

Saturday 13/02/2021

بِسْمِ اللهِ الرَّحْمنِ الرَّحِيمِ

Saturday.

Someone came into our room in the morning and wanted to use my laptop to watch youtube. Iatah usulnya concentrate berabis meliat youtube aa.

Since it's a long weekend holiday, we decided to stay the night in Tutong town. You know saja ambil kelainan and kan merasa what is the buzz all about staying at our local hotels.

But first, we had our first pit stop at Bali pit-stop restaurant. No pun intended! It's wifey's first time having a meal here and the food was okay ajaaaaa.

I saw a few friends stayed the night here so yeah maybe just maybe this will be a good stay hehehe.

We drove all around Tutong town and its surrounding area just to look for nasi katok stall. Namanya jua kan KNK. My review for their nasi katok? The sambal hijau is dry which aku pun hairan. Didn't get to try the normal sambal since abis stock.

W